University of Utah

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During the late 1990s, the University of Utah faces a number of formidable technology challenges. The university leadership introduces Utah2000, a broad technology initiative that includes implementation of state-of-the-art enterprise resource planning (ERP) software by PeopleSoft, Inc. Everyone’s work is affected; each university division struggles to implement changes, using specially trained teams. Leadership challenges and unanticipated costs arise as the new technology comes online. Faculty members harshly critique the new software and the vendor’s customer service performance and responsiveness. Did the university move too quickly? Are these kinds of leadership challenges inevitable when introducing any new technology?

Subjects: Strategic Planning, Information Technology, Leadership
Setting: Large Public

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